Student Frequently Asked Questions

You will find the following topics below:

Who should I contact if I have a problem?

The answer to this question depends on the nature of the problem. If you have read over this document and cannot find the answer to your question, contact the appropriate person below:

Login problems:

      • Students taking credit courses: contact the CTSS Help Desk at (970) 491-7276.
      • Students taking noncredit courses: contact Al Powell in the Division of Continuing Education (DCE) at (970) 491-6226

Problems pertaining to your course or access to your course: contact your instructor.

How do I log onto WebCT?

Everyone who uses WebCT must have a WebCT ID and password. If you are taking credit courses, the WebCT ID and password are derived from your eID (If you do not have an eID, see "How do I get an eID" below). If you are taking noncredit courses, your WebCT ID and password will be given to you by the Division of Continuing Education. Following are login instructions for students in each of the two categories:

Students taking credit courses:

  1. Go to the WebCT homepage.
  2. Click on "Log onto myWebCT."
  3. User Name: Enter your eID user name.
  4. Password: Enter your eID password. If you don't know your eID password, see below.
  5. Click OK to log in. A list of the courses you are enrolled in appears on the left side of the "myWebCT" screen. If one of your courses is not listed, please contact your instructor.
  6. Enter any course by clicking on its title.

Students taking noncredit courses
through the Division of Continuing Education (DEO):

  1. Go to the WebCT homepage.
  2. Click on "Log onto myWebCT."
  3. User Name: Enter your DEO-ID. The DEO-ID will be given to you by the Division of Continuing Education. It consists of the number "3" plus 8 alphanumeric characters, all uppercase. Please contact Al Powell in the Division of Continuing Education at (970) 491-6226 if you have not yet received your DEO-ID.
  4. Password: Your initial password is your last name as registered at DEO, all uppercase, no spaces. To change your password contact Al Powell at (970) 491-6226.
  5. Click OK to log in. A list of the courses you are enrolled in will appear on the left side of the "myWebCT" screen. If one of your courses is not listed, please contact your instructor. You cannot add a course on your own.
  6. Enter any course by clicking on its title.

How do I get an eID?

Beginning in the fall of 2001, all WebCT users will use their CSU "eID" (electronic identity) to log onto WebCT. Although the system is still in transition, most services are now available online at the eID website: http://eid.colostate.edu. You may create an eID if don't already have one, or change your password. To log in, you'll need your PID/PAC numbers.

Now that I've got an eID, when can I log onto WebCT?

WebCT is updated with new eIDs twice a day, at approximately 6:00 AM and 7:00 PM, MST.

Please keep in mind that even though you may be able to log onto WebCT, you may still have to wait for your instructor to update his or her class roster to provide you access to that particular course. Speak to your professor about when you can expect to receive access to the course. See "If my course isn't listed, can I add it to myWebCT?" below for more information.

What if I have forgotten my eID or password?

First, go to the eID web page at http://eid.colostate.edu.
Select 'Modify information related to your eID' and click on 'I forgot my password.' Go through the steps presented to change your password.

If you cannot resolve your problem using the eID web pages, contact the CTSS Help Desk in the Weber computer lab. You may call (970) 491-7653 for information about lab hours and services.

What happens if I change my password?

WebCT passwords are synchronized with eID passwords hourly throughout the day. If you change your eId password (see above for directions), WebCT will pick up the new password sometime within the hour.

If my course isn't listed, can I add it to myWebCT?

Unfortunately, you cannot add a course to your myWebCT page. You must wait for your instructor to update his or her class roster so that a link to the course can be created for you. Ask your professor when you can expect to be added to the WebCT class roster.

Can I connect to WebCT from off campus?

You should be able to connect to CSU's WebCT server from anywhere in the world. A modem connection will, of course, be slower than one of our high speed connections on campus, but it should be adequate for most purposes.

We occasionally receive tech support calls from off-campus students who try to access WebCT from their organization's computer network. In most cases, problems arise because of a firewall, which is set to prohibit connections to Internet services running on ports above 80. CSU's WebCT server runs on port 80. If you think this is a problem you're facing, ask your organization's network administrator if you can be given access to port 80. You may also try removing the ":80" from the URL to see if that helps.

How do I log out of WebCT?

WebCT provides a direct method of logging out of WebCT. At the top of the myWebCT page or the homepage of your course, select the Logout option. This will effectively exit or quit all instances of the browser and will purge any record of the user's ID and password

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Last updated August 17, 2005