This past year, the University conducted a diligent Request for Proposal purchasing process for video programming/TV services. As a result of that process, July 1, 2006, the University ceased to receive video programming from Comcast, and began offering video programming that it receives from satellite. This change is being made for several reasons:

1) it will be less expensive for the University with savings of about $100,000 per year; 2) we will have a more robust distribution infrastructure for the service; 3) the video will be of better quality than that delivered by Comcast; and 4) we will have greater ability to control/change the programming annually.

Contacts

Ordering/Disconnecting Service:
Questions should be directed to Debbie Plummer in the Department of Telecommunications at .491-1469.

• The service is available to the general campus at a rate of $11.34 per video drop per month, but requires an existing video feed to the building.

• If there is no video feed to the building, this will necessitate a new feed installation. Please contact Scott Baily with ACNS at 491.7655.

• New cable drops/connections within a building are $112/per connection.
  Activating existing cable drops/connections within a building are $56/per connection.

• Video drops in rooms are not allowed to be extended beyond the rooms in which they are installed.

Billing:
Questions should be directed to Debbie Plummer in the Department of Telecommunications at 491-1469.

Technical Support:
The Departments of ACNS and Telecommunications will be responsible for providing the service. Any questions regarding technical support for the service should be directed to the physical infrastructure help number 491-7443.