Access

Access and quality of service level to Relay Colorado are identical to that now offered to all University affiliates. Calls to Relay Colorado shall continue to be routed through the same Private Branch Exchange (PBX) and transport network infrastructure utilized to switch and transport all telephone calls from and to campus.

Hearing impaired University students, faculty and staff (affiliates) may request Relay Colorado translation service from campus by dialing the following toll free number, 800-659-2656. University affiliates that desire to contact a hearing impaired individual through Relay Colorado may contact a Relay Colorado operator by dialing the following toll free number, 800-659-3656.

Relay Colorado bills long-distance charges back to the calling telephone number; this billing method is not compatible with telephone systems with multiple telephone extensions, such as the University's Private Branch Exchange (PBX). Therefore, to use Relay Colorado, University affiliates must obtain a pre-paid or long distance calling card for the purpose of paying for long distance charges incurred when accessing Relay Colorado.

When the call being placed is to a long distance number, the Relay Colorado operator will request the appropriate long distance or pre-paid calling card information and complete the call.

Faculty and staff may request a University long-distance calling card by contacting the campus operator. University policy prohibits the issuance of a University calling card to students, including student employees, and/or non-faculty/staff personnel, such as non-student hourly employees. These individuals must procure their own pre-paid or long distance calling card and may submit university-related charges for reimbursement. As an alternative, ASCSU operates a pre-paid calling card service available in the Lory Student Center. The Department of Telecommunications encourages all University affiliates, especially students, to patronize this service.