Students- Frequently Asked Questions

General <<Back to Top

Where is the Telecommunications office located?
We are located at E-100, Glover Building. Glover is directly east of the Lory Student Center. Our entrance is located at the southeast corner of Glover (by the Natural Resources Building).

What are your office hours?
Winter (Mid August - Mid May): Monday through Friday, 7:45 a.m.-4:45 p.m.
Summer (Mid May - Mid August): Monday through Friday, 7:30 a.m.-4:30 p.m.
[Our office may be closed from 12:00 noon to 1:00 p.m.]

Billing <<Back to Top

How am I billed for Telecommunications charges?
Telecommunications charges will be billed to your University Student Account. Also, Telecom sends an itemized statement via electronic delivery to your email address at the end of each month; this statement is for your information only. [We encourage you to obtain a valid eID identity through RAMweb (ramweb.colostate.edu) to ensure receipt of future Telecommunications statements.]

If I have questions about charges or calls on my Telecom itemized statement, whom do I call?
[Please make all billing inquiries within 60 days.]

Long Distance charges - if possible, fax a copy of your statement noting discrepancies to Rae Mullenix (FAX: 1-2179), or bring a copy to Telecommunications, E-100 Glover

Voice Mail/Call Waiting charges - contact the Voice Mail office (1-2140)

2nd Student Line charges - contact Debbie Plummer (1-1469)

Where do I pay my Telecommunications bill?
Payment is made at the University Cashier's Office, Room 108, Johnson Hall. Do not mail or bring payments to Telecommunications.

Caller ID <<Back to Top

Is Caller ID available on my campus phone?
Caller ID service has been enabled on all Residence Hall and Apartment phone lines as of February 27, 2003.

Call Trace (*57) <<Back to Top

Does (*57) Call Trace work on my campus phone?
Yes, for your safety, you can dial *57 to trace the last call to your campus phone. Follow these Call Trace instructions.

Directory Assistance <<Back to Top

How do I dial Directory Assistance?
From campus phones, this would be a fee call. Dial 8-1-(Area Code)-555-1212, plus your Long Distance Authorization Code. Or, you may access the QwestDex phone directory at www.dexonline.com.

DSL/1-Meg Modem <<Back to Top

What is DSL/1-Meg Modem service?
The 1-Meg Modem available through University Village Business Office is a state-of-the-art all-digital device which connects to your computer and uses existing telephone lines, allowing you to talk on the phone while simultaneously surfing the Internet. It is fast, allowing downloads of up to 1.28 million bits per second, about 25 times the speed of a typical 56 kilo bits per second V.90 modem connection. Contact University Village Business Office for further information.

Can the 1-Meg Modem be used at any housing complex on campus?
It is available for use at University Village/1500 West Plum.

Is this the only Internet option for University Village/1500 West Plum?
No, the CSU Dialup Modem may be used (contact ACNS Computing Help Desk, 1-7276, or send an email to consult@lamar.colostate.edu).

What is the cost for 1-Meg Modem service?
Contact University Village Business Office for this information.

How do I request the 1-Meg Modem service?
Contact University Village Business Office for this information.

Long Distance Calls <<Back to Top

How do I make Long Distance calls from my campus phone?
Several long distance service options are available to Residence Hall/Apartment residents:

• CSU Telecommunications provides a personal Long Distance Authorization Code for students to use in placing long distance calls. A Code is preassigned to Residence Hall students at the beginning of the Fall Semester. Otherwise, a student must complete a Long Distance Authorization Code Action Request form (available at Residence Hall or Apartment main offices or from Telecommunications, E-100 Glover).

The current rate for all long distance calls in the United States, made using this personal Code, is 6 cents per minute, with the exception of Denver and Greeley being 4 cents per minute. For further information, see Student General Services on our website.

• Use operator-assisted or automated long distance calling card services

• Use prepaid long distance calling cards

• DO NOT ESTABLISH AN ACCOUNT WITH A LONG DISTANCE PROVIDER THAT POSTS CHARGES BACK TO A CSU TELEPHONE NUMBER. (Telecommunications will bill any charges posted to a CSU telephone number to your Student Account and will assess an administrative fee of $10.00 per telephone call.)

• DO NOT ACCEPT COLLECT CALLS

May I use the Telecommunications-provided Long Distance Authorization Code from any Campus phone?
For Residence Hall students, the Code is valid only when making calls from your specific Residence Hall room phone. For students living in University Apartments, the Code is valid from any campus phone.

Phone Trouble <<Back to Top

My phone is not working. How do I get it repaired?
Telecommunications does not repair or replace telephones, cords or adapters in University Housing. However, Telecom will repair the wall jacks and internal building cabling at no charge. Contact the Campus Operators [Dial "0"]. They will prepare a Trouble Ticket describing your problem, and a Telecommunications Technician will stop by to check what is causing the problem.

Voice Mail <<Back to Top

How do I sign up for Voice Mail on my campus phone?
See Student Voice Mail Service on our website. Contact the Voice Mail office (1-2140) with questions.

What are the charges for Voice Mail service?
University Apartment students cost is $18 per semester, billed to your University Student Account. Contact the Voice Mail office (1-2140) with questions.

How do I access my Voice Mailbox?
Residence Halls
• From Residence Hall room:
    1. Dial the service number 1-6500
  2. Enter Mailbox Number
    3. Enter Password
         • Press 1 to review messages

• From off-campus phone:
    1. Dial (970) 491-6500
    2. Enter Mailbox Number
    3. Enter Password
         • Press 1 to review messages

University Apartments
• From University Apartment:
    1. Dial the service number 1-7500
    2. Press *
  3. Enter Mailbox Number
    4. Enter Password
         • Press 1 to review messages
         • Press 2 for mailbox features

• From off-campus phone:
    1. Dial (970) 491-7500
    2. Press #
    3. Enter Mailbox Number
    4. Enter Password
         • Press 1 to review messages
         • Press 2 for mailbox features

I have forgotten my Voice Mail Password. What do I do?
Residence Halls:
Go to http://voicemail.colostate.edu/_asterisk/help/web_recoverpass.php
or call 1-2140.

University Apartments:
Lost passwords cannot be retrieved. If you have lost your password, call 1-2140.