Salary is commensurate with experience and education.
The College of Engineering at Colorado State University is looking for an enthusiastic professional to join Engineering Network Services in providing high-quality technology-based pedagogical and research solutions for engineering faculty and staff. The opening is for a full-time Administrative Professional position.
Duties and Responsibilities
The Computing Support Specialist will:
Function as first- and second-tier hardware and software support of personal computers, workstations, and server sessions; mobile computing devices including notebook computers, tablet computers, and smart phones; and computer peripherals such as printers; Provide expert assistance in the installation and configuration of third-party software; Assist individual clients and the organization in evaluating and selecting the appropriate computer hardware and software resources to meet their specific computing needs; Work independently, with little direct oversight, to solve problems; Oversee and train student hourly workers; Focus specifically on support of research computing for faculty, staff and graduate students; Carry and be available by a personal or work-provided cell phone during business hours; Serve as on-call secondary assistance on occasional holidays; Wear business casual attire for work; Work on special projects as needed. Position Requirements
As a professional, the Computing Support Specialist must:
Have a Bachelors degree, with preference given to a discipline related to the profession; Demonstrate strong written and oral communication skills, including English fluency; Demonstrate adaptability, excellent interpersonal skills, a commitment to customer service, the ability to work well with others, and advanced organizational skills; Demonstrate enthusiasm for working directly with customers and providing functional, high quality technical support; Use his or her own reliable transportation to move computing equipment, and to make local trips for support calls where mileage is not reimbursed; Be able to lift 25 pounds of computing equipment.
As a technology expert, the Computing Support Specialist is expected to:
Perform all of the duties and responsibilities listed above; Have support knowledge and experience with Microsoft Windows and Mac OS; Have working knowledge and experience with either or both iOS- and Android-based devices; Have experience using and supporting office productivity software, open-source software, security and anti-malware software, and networked devices; Be able to provide computing support to users in a complex networked computing environment; Be able to provide remote support through a variety of methods, from verbal to remote control; Demonstrate experience in computer hardware support, repair, and resolution; Be fluent with modern communications and collaboration technologies ranging from e-mail to cloud-based synchronization software (e.g., Dropbox, Google Drive, Office 365).
We prefer a candidate who:
Has support knowledge and experience with Linux; Has experience supporting users in a thin client environment; Has experience supporting users in an academic environment; Can provide hardware and software support for custom-designed systems such as compute clusters, embedded systems, and data acquisition devices; Has proficiency with one or more industry-standard engineering-related software packages; Is comfortable supporting multilingual computer services, particularly Chinese character-based language.
The full consideration deadline to apply is Monday, December 9, 2013 at 5:00 pm MST; however applications will be accepted until the position is filled. To apply, please submit the following as a single PDF document to Ms. Sara Manning at firstname.lastname@example.org: a cover letter specifically addressing the minimum and preferred qualifications, resume, and the names and contact information for three professional references. References will not be contacted without prior notification of candidates. If you have questions about the position or the application process, please contact Ms. Sara Manning at email@example.com.
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department's commitment to diversity and inclusion.
The annual Fire and Safety Update and University Drug/Alcohol Policy booklet informs the University Community about important procedures, policies, crime prevention programs and crime statistics. A copy of the booklet may be found online (http://police.colostate.edu/pdfs/2011-Safety-Report.pdf), or a paper copy can be requested by contacting the Colorado State University Police Department at (970) 491-1160.